About Us:
Yes, Skinfinity Derma is a licensed and registered company. We comply with all the legal requirements and regulations related to online retailing.
You can contact our customer support team through email, phone, or live chat. Please refer to our Contact Us page for more details.
Products and Pricing:
If you don’t see a product that you are looking for on our website, please contact our customer support team, and we will try our best to source it for you.
No, there are no hidden charges or taxes on the products. The price you see on the website is the final price you pay.
At Skinfinity Derma, we offer personalized treatment plans and online dermatologist consultations to help you address your skin and hair concerns. You can choose the option that works best for you based on your specific needs.
A personalized treatment plan is a customized plan created by our dermatologists to address your specific skin or hair concerns. The plan may include a combination of products and treatments tailored to your unique needs.
An online dermatologist consultation is a virtual consultation with a qualified dermatologist. During the consultation, you can discuss your skin or hair concerns and receive recommendations for personalized treatment.
After your online dermatologist consultation, you can expect to receive a personalized treatment plan with recommendations for products and treatments to address your specific skin or hair concerns.
The products recommended for you will depend on your specific skin or hair concerns. Our dermatologists will provide personalized recommendations as part of your treatment plan.
Skinfinity Derma offers a range of skincare and haircare products from various brands that are carefully curated by our dermatologists. These products are designed to help you achieve healthy, glowing skin and hair.
If you experience irritation after using our products, please discontinue use and contact us for assistance.
Yes, you can purchase our products without a doctor’s prescription. However, we recommend consulting with our dermatologists for personalised product recommendations.
Shipping and Returns:
The cost of shipping varies depending on your location and the size of your order. Please visit our website or contact us for more information on shipping costs.
The delivery time varies depending on your location and shipping method. Please visit our website or contact us for more information on delivery times.
If your order is delayed, please contact us for assistance.
Yes, you will receive a tracking number once your order is shipped, which you can use to track your order.
We have a 15-day return policy
If you receive a damaged or defective product, please contact our customer support team within 24 hours of receiving the product, and we will initiate a replacement or refund as per our Return Policy.
We currently offer to ship within India only. We are working on expanding our shipping options to other countries.
Order:
Please contact our customer support team as soon as possible if you need to change your shipping address. We will try our best to accommodate the request, but it may not always be possible depending on the shipping status of the order.
The estimated delivery time for your order will depend on your location and the shipping option you choose during checkout. You will receive an estimated delivery date at the time of checkout.
If you miss the delivery of your order, please contact the shipping carrier or our customer support team to reschedule the delivery.
You will receive a tracking number and a link to track your order in the shipping confirmation email. You can also track your order by logging into your account on our website.
You can cancel your order within 24 hours of placing it. Please contact our customer support team to initiate the cancellation.
It may take 5-7 business days for the refund to be processed and reflected in your account.
Yes, you can return a product within 15 days of receiving it, provided it is in its original condition and packaging. Please refer to our Return Policy for more details.
Once we receive the returned product, we will inspect it and initiate the refund or replacement as per our Return Policy.
Yes, you can return part of your order. Please mention the items you wish to return while initiating the return process.